Complex Case Support

Northern Settlement Services Ltd is one of a number or organisations in NSW able to provide Complex Case Support to eligible clients in the Hunter.The Complex Case Support (CCS) program delivers specialised, and intensive case management services to eligible humanitarian entrants with exceptional needs which extend beyond the scope of other settlement services, such as the Humanitarian Settlement Services (HSS) program and Settlement grants.

CCS is designed to work in partnership with settlement and mainstream services to address barriers these clients face in settling in Australia, providing tailored and flexible responses to meet their individual needs.EligibilityA person who holds one of the following visa types is eligible for CCS:► Refugee► Special Humanitarian Programme► Permanent protection► All temporary protection.A person is eligible for services up to five years after their arrival in Australia. Flexibility may be shown to this timeframe and other visa subclasses in exceptional circumstances.For more information please visit https://www.dss.gov.au/our-responsibilities/settlement-and-multicultural-affairs/programs-policy/settlement-services/complex-case-support-programme